1. Official BossBack identity
BossBack is a Canadian software service operated by Madole Labs in Ontario, Canada.
The operating business, Madole Labs, is a member of the Microsoft AI Cloud Partner Program.
Official LinkedIn: linkedin.com/company/bossback
BossBack develops practical website tools and AI capabilities for small businesses, beginning with tools designed to work with the business website and information the business controls.
2. Official BossBack domains
BossBack's current customer-facing production services use the following official domains:
- bossback.ai — public BossBack website.
- app.bossback.ai — BossBack customer account and owner application.
- widget.bossback.ai — customer-facing BossBack widget service.
Development and staging systems are separate from the production service and are not intended to represent customer production accounts.
3. Official communications
Official BossBack email addresses use the @bossback.ai domain.
- [email protected] — general inquiries.
- [email protected] — product and customer support.
- [email protected] — privacy questions and requests.
- [email protected] — suspected security issues or vulnerabilities.
4. Security practices
BossBack uses administrative, technical, and operational safeguards appropriate to the information and current stage of the service. Current safeguards include HTTPS/TLS, restricted administrative access, protected secrets, firewalling, security headers, service isolation, software updates, and backups.
No online service can guarantee absolute security. Suspected vulnerabilities or security concerns should be sent to [email protected].
5. Privacy and customer data
BossBack publishes detailed information about the information it collects, how it is used, where it may be processed, retention periods, analytics practices, and customer responsibilities.
BossBack does not sell personal information to data brokers or advertisers.
6. AI with boundaries
BossBack Answers is designed around approved business information. Business-specific responses are intended to be grounded in information the business has approved through BossBack Sources.
When available information does not support an answer, or when a question requires individual professional judgment outside the intended role of the service, BossBack is designed to avoid manufacturing unsupported business facts and instead provide an appropriate boundary or next step.
7. Infrastructure and service providers
BossBack relies on specialist service providers for functions such as Canadian VPS hosting, network delivery and protection, authentication, email, and AI processing.
The current provider list and each provider's role are published on the Subprocessors page.
8. Verify a BossBack communication
If you receive a message, website link, account request, or other communication claiming to represent BossBack and you are uncertain whether it is genuine, do not rely on the message itself to verify it.
Instead, independently visit bossback.ai or contact [email protected] using the address published on this page.
9. Contact BossBack
General questions can be sent to [email protected].
Security concerns can be sent to [email protected].
Privacy questions can be sent to [email protected].